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faq
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Why does the wick of my candle sometimes form a 'mushroom' shape?This can happen if soot accumulates on the wick of your candle. Simply extinguish the candle, cut the wick with a wick trimmer and re-light.
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How can I reduce the size of the flame?To reduce the size of your flame, simply trim the height of your wick before each new burn.
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Can I reuse my empty jar?Yes! Once cleaned your candle jar can be reused for many things but not for another candle or food items.
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Why is there sometimes wax left in the bottom of my candle jar?This is to prevent the glass candle base from overheating. Our candles will extinguish themselves at the end of the candle with some wax remaining.
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Do you comply with all CLP regulations?Yes! All Classification labelling and packaging information can be found on your item purchased. For further information on ingredients, please email houseofelizabeth4@gmail.com
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Do you have insurance?Yes. It was one of the first things I did when looking into the business, so I know myself and my customers are covered.
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